Tag: Customer Retention & CRM
-
The era of overengineered CRMs is ending. SMEs are done paying for enterprise software that takes quarters to roll out and even longer to prove ROI. What’s emerging instead is smarter — Lean CRM for SMEs — systems that deliver measurable retention uplift within weeks, not months. Most CRMs overpromise by tracking everything; Lean CRMs…
-
CRM tools & platforms promise efficiency, scale, and customer insight. But in 2025, many SMEs find themselves asking a tougher question: is automation actually damaging customer relationships? When overused, CRM automation stops feeling helpful and starts feeling robotic. Customers don’t want endless templated emails or rigid journeys. They want relevance, trust, and a sense of…